Designed to help students learn and use many of the “people skills” needed in life, Human Relations focuses on proven ways to build, analyze, maintain, and improve relations with other people in both personal and working environments. The course covers attitudes, behavior, individual and group productivity, dealing with frustration and aggression, supervision, leadership, common mistakes, and other relevant topics.

Course Description
 
Included are three study units—Human Relations, Part 1 • Human Relations, Part 2 • Human Relations, Part 3—and three exams.

Also included: Answer Key Supplement, with solutions to the Practice Exercise problems in the study units.

Course Objectives
 
Upon completion of this course, students will be able to:

• Define the terms human relations, reinforcement, and productivity
• Describe how human relations works and the different kinds of relationships
• Explain how risk-taking is part of human relations
• Discuss positive and negative self-talk
• Describe how to build and maintain positive relationships and their benefits
• Explain how a positive attitude affects human relations and productivity
• Discuss vertical and horizontal working relationships and how to build them
• Discuss the nature of working relationships
• Define the terms mutual reward theory, value conflicts, ethnic implications, sexual overtones, age differences, and irritation threshold
• Explain the characteristics of good supervisors and how to work with them
• Discuss leadership and followership and the need for supervision
• Explain the productivity equation
• Define frustration and aggression and describe their relationship
• Explain how to deal constructively with aggression
• Describe how people can avoid being late or absent, and manage their time better
• Explain the four most common human relations mistakes and how to prevent them
• Discuss how to identify and repair injured relationships
• Define plateau periods and explain how to deal with them
• Discuss how to refresh and renew positive attitudes

Course Outline

Human Relations, Part 1

How Human Relations Works; Reinforcement; Risk-Taking; Positive and Negative Self-Talk; Rating Human Relations Skills; Building Positive Relationships; Self-Confidence; Consideration; Communication; Listening Skills; Benefits of Good Human Relations; Attitudes and Learning; Expressing Attitudes; Importance of Attitude; Maintaining a Positive Attitude; Productivity Defined; Effectiveness and Efficiency; Individual Productivity in the Workplace; Ten Ways to Improve Productivity; Team Productivity

Human Relations, Part 2

Characteristics of Relationships; Types of Relationships; Maintaining Relationships; Vertical Working Relationships; Building a Good Vertical Relationship; Horizontal Working Relationships; Building a Good Horizontal Relationship; Nature of Working Relationships; You and Your Supervisors; Supervisory Role; Leadership and Followership; Productive Employees; Standing Out in the Crowd

Human Relations, Part 3

Frustration and Aggression; Dealing with Minor and Major Frustrations; Getting Time on Your Side; Planning Your Day; Organizing Longer Time Periods; Showing Up on Time; Breaking Bad Habits; Most Common Human Relations Mistakes; Failing to Listen; Misjudging Other’s Abilities; Failing to Accept Responsibility for Mistakes; Lacking Self-Motivation; Dealing with Injured Relationships; Seeing the Other Person’s Point of View; Keeping Your Attitude Up; Plateau Periods; Positive Self-Talk; Renewing Your Attitude; Everyday Activities; Health and Conditioning; You and Your Future

After registering for the Human Relations course, all of your learning materials will be shipped directly to you. If you like, you can also go to our website and download some of your study materials to get a head start. Your learning materials will guide you through the course content, explaining concepts and operations through a series of lessons. After each lesson, you’ll take an exam which you can submit by phone or our website. As you pass each lesson, you’ll proceed to the next topic until you complete the course.

There are three exams that need to be passed to complete your course in Human Relations and you’ll have up to 15 weeks to complete the course.
 
Support
If you should ever need help with your studies, you can e-mail or call our instructors who will gladly help you with any questions that you might have.

Study Time
Since there is no set class schedule, you study when and where it’s convenient for you. You can complete your course as quickly as you’d like.

Completion
When you have successfully completed your course, you will receive a letter of completion along with an official transcript listing your completed course(s) and grades. You can apply your course towards our Diploma Program or a diploma from your local High School (be sure to check with your school authorities regarding mandatory attendance policies and whether they agree that the Penn Foster High School Program is acceptable toward the completion of your high school education). 
 
Accreditation
Penn Foster High School is accredited by The Middle States Commission on Secondary Schools; has met the high standards of integrity and performance set by the Accrediting Commission of the Distance Education and Training Council (DETC), Washington D.C., and is licensed by the Pennsylvania State Board of Private Licensed Schools.

Whether you’re looking for accelerated studies or credit recovery, regionally and nationally accredited Penn Foster High School provides the courses you need to complete your High School Diploma.